User manual and frequently asked questions X-Force Flex 14.60 Cordless Stick Vacuum Cleaner RH99A2U1

User manual and frequently asked questions X-Force Flex 14.60 Cordless Stick Vacuum Cleaner

Flexibility and intelligence designed to perform

The X-Force Flex 14.60 brings together an ingenious flexible design with high-tech innovations for a game-changing cordless vacuuming experience, from floor to ceiling. The Flex technology lets you vacuum everywhere, even under low furniture or in hidden areas, without bending over. X-Force Flex 14.60 boasts an exceptional suction power up to 200 Air Watts** and a Power LED Vision head for robust dust pick-up even in low-light areas. It automatically detects floor types to adjust suction power accordingly, and presents a boost trigger for an extra shot of power. Thanks to the powerful removable battery, enjoy up to 1hr10min* of uninterrupted vacuuming sessions. With its different accessories, this Animal Care model offers an ideal cleaning solution for pet owners.

*using boost mode **when using the handheld in Eco mode

Reference : RH99A2U1

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FAQ

How to better use my product

How to use the automatic mode?

What should I do when the cleaning filter alert is displayed?

Technical support

Your device stops during operation and the light/s flash very quickly.

Your device may be overheating.
Turn the device off and let it cool for at least 1 hour.
If the problem persists, contact Customer Service.

The charger is connected but your device is not charging.

The charger is not properly connected to the device or is faulty.
Check that the charger is properly connected or contact an Approved Services Centre to change the charger.

The device has stopped after the charge light flashed.

The device is discharged, please recharge it.

The charger becomes hot.

This is perfectly normal. The vacuum cleaner can remain permanently connected to the charger without any risk.

The power-brush stops during use of the vacuum cleaner.

The heat safety device has triggered.
Stop the vacuum cleaner. Check that nothing is obstructing the rotation of the brush. If there is an obstruction, remove it and clean the power-brush, then turn on the vacuum cleaner.

Your vacuum cleaner suction is not working properly or is making a whistling noise.

• The tube or hose is partially blocked: unblock them.
• The dust collector is full: empty it and clean it.
• The dust collector is not properly fitted: re-position it correctly.
• The suction head is dirty: remove the power-brush and clean it.
• The foam motor protection filter is full: clean it.

The power-brush is not working properly or makes a noise.

• The rotating brush or hose are obstructed: stop the vacuum and clean the parts.
• The brush is worn: contact an Approved Service Centre to change the brush.
• The belt is worn: contact an Approved Service Centre to change the belt.

When charging the vacuum cleaner, the light(s) flash very quickly.

The correct charger is not being used or the charger is faulty.
Talk to an Approved Service Centre to change the charger.

What should I do if my appliance is not working?

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Why is my vacuum cleaner's performance going down?

Check the filter, if it is in bad condition, change it.
Empty the dust container.
Check the brush condition and refurbish or change it if necessary.

Why is the autonomy of my vacuum cleaner decreasing?

Check that the battery is fully charged after a complete charging cycle.
If the battery is faulty, please replace it.

Various topics

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

I've just opened my new appliance and I think there is a part missing. What should I do?

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the warranty conditions of my appliance?

Find more detailed information in the Warranty section of the website.

How to better use my productHow to use the automatic mode?

What should I do when the cleaning filter alert is displayed?

Technical supportYour device stops during operation and the light/s flash very quickly.Your device may be overheating.
Turn the device off and let it cool for at least 1 hour.
If the problem persists, contact Customer Service.The charger is connected but your device is not charging.The charger is not properly connected to the device or is faulty.
Check that the charger is properly connected or contact an Approved Services Centre to change the charger.The device has stopped after the charge light flashed.The device is discharged, please recharge it.The charger becomes hot.This is perfectly normal. The vacuum cleaner can remain permanently connected to the charger without any risk.The power-brush stops during use of the vacuum cleaner.The heat safety device has triggered.
Stop the vacuum cleaner. Check that nothing is obstructing the rotation of the brush. If there is an obstruction, remove it and clean the power-brush, then turn on the vacuum cleaner.Your vacuum cleaner suction is not working properly or is making a whistling noise.• The tube or hose is partially blocked: unblock them.
• The dust collector is full: empty it and clean it.
• The dust collector is not properly fitted: re-position it correctly.
• The suction head is dirty: remove the power-brush and clean it.
• The foam motor protection filter is full: clean it.The power-brush is not working properly or makes a noise.• The rotating brush or hose are obstructed: stop the vacuum and clean the parts.
• The brush is worn: contact an Approved Service Centre to change the brush.
• The belt is worn: contact an Approved Service Centre to change the belt.When charging the vacuum cleaner, the light(s) flash very quickly.The correct charger is not being used or the charger is faulty.
Talk to an Approved Service Centre to change the charger.What should I do if my appliance is not working?After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centreWhy is my vacuum cleaner's performance going down?Check the filter, if it is in bad condition, change it.
Empty the dust container.
Check the brush condition and refurbish or change it if necessary.Why is the autonomy of my vacuum cleaner decreasing?Check that the battery is fully charged after a complete charging cycle.
If the battery is faulty, please replace it.Various topicsWhere can I dispose of my appliance at the end of its life span?Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.I've just opened my new appliance and I think there is a part missing. What should I do?If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.Where can I buy accessories, consumables or spare parts for my appliance?Please go to the “Accessories” section of the website to easily find whatever you need for your product.What are the warranty conditions of my appliance?Find more detailed information in the Warranty section of the website.