PRODUCT REPAIRS
Rowenta Product Repairs
Rowenta products are backed by a strong authorized service center network. Repairs and spare parts are available to keep your product running well during and after the warranty period.
INFORMATION - COVID 19
The Covid-19 situation has affected all of our day-to-day activities. We therefore thank you for your understanding regarding our response times to your requests and/or repairs of your products, in or out of warranty. We and our authorized repair centers are doing their utmost to meet your needs as quickly as possible.
We are maintaining an online parts and accessories sales service whenever possible, as is the case in our Accessories Shop or via some of our repairers, while trying to limit delivery delays as much as possible in accordance with local guidelines.
NOTE: Some repairers might be closed, we advise you to contact them by phone before visiting.
During the Warranty Period
Simply contact our Consumer Service team at 1-800-769-3682 , or via email at Contact Us, for troubleshooting and support. If a repair is needed, a prepaid shipping label is provided to get your product to the closest repair center. The repair center will then quickly repair your product and return it back to you.
After the Warranty Period
Please contact one of our repair centers directly for any repair, accessory, or spare parts needs.
List of Repair Centers
While we would love to have a repairer in every state, to keep to our quality standards this is not possible. If a repairer does not fall in your state, please contact the one closest to you or Rowenta Customer Service to help.
California - Sunnyvale
Appliance Repair Express
1111 Elko Drive, Suite G
Sunnyvale, CA 94089
(408) 371-8853
California - Lake Forest
CES Lake Forest
22500 Muirlands Blvd. Suite B
Lake Forest, CA 92630
(949) 586-9479
Colorado
Nelson Appliance
1220 E. Fillmore Street
Colorado Springs, CO 80907
(719) 635-1928
Michigan
Superior Appliance Service
1050 Scribner Avenue NW
Grand Rapids, MI 49504
(616) 459-3271
New York - Howard Beach
Cross Bay Appliance
158-34 Cross Bay Boulevard
Howard Beach, NY 11414
(718) 843-4422
New York - Commack
Turnpike Total Appliance
809 Middle Country Rd.
St. James, NY 11780
(631) 499-3355
South Carolina
Appliance Sales and Service
2608 Main Street
Columbia, SC 29201
(803) 779-3218
Washington
Action Small Appliance
7495 159 Pl. NE
Redmond, WA 98052
Phone: (425) 643-9806
Fax: (425) 643-9834
Utah
eReplacementParts
6905 South 1300 East #232
Cottonwood Heights, UT 84047
(801) 285-7232
Professional Repair Services for Rowenta Products
Rowenta products are designed for long-lasting performance, but if your iron, steamer, fan, purifier, or vacuum needs attention, we’re here to help. This page explains your repair options, how to get service, and what to do if your product is still under warranty. Whether you need troubleshooting, parts, or professional repair, Rowenta makes the process simple and transparent.
Can Rowenta Products Be Repaired?
Yes-many Rowenta products can be professionally repaired depending on the model and the type of issue. Repairs may be performed by:
- Rowenta Authorized Service Centers
Repairs may not be available for older or discontinued models, but our service team can guide you through your options.
How to Get a Rowenta Product Repaired
1. Verify Your Warranty Status
Before requesting a repair, confirm whether your product is under warranty.
- If covered, repairs or replacement may be provided, depending on the issue.
- You will need proof of purchase and your product model number.
2. Contact Rowenta Customer Service
Our team will help you determine next steps, which may include:
- Troubleshooting guidance
- A repair recommendation
- Instructions for submitting the product to a service center
- Warranty verification
3. Visit an Authorized Service Center
If a repair is required, Rowenta may direct you to the nearest Authorized Service Center, where technicians can:
- Diagnose the issue
- Provide repair estimates
- Access genuine Rowenta parts
- Offer guidance if repair is not recommended
Using authorized repair centers ensures safety, performance, and preserves warranty eligibility when applicable.
Need Assistance? We’re Here for You
If you’re unsure whether your product needs repair, replacement, or basic troubleshooting, our customer service team can guide you through the best solution.