1. Contact Rowenta - Customer Service
You can contact our customer service for any request related to our products and services. However, in order to quickly find an answer, we suggest that you check the following sections first:
Warranty
View the product warranty conditions
Repairs
Find an authorized repairer
Contact
Our advisors are at your service
Use & Care
Find the instructions for use of your products
2. Has your appliance stopped working?
If your appliance is still under warranty, please contact our Customer Service team through our contact page page for troubleshooting and support.
If your appliance is no longer under warranty, you can go directly to one of our approved repair centers. They’ll gladly assist you by providing a diagnosis and an estimate.
3. Is your appliance out of order?
Please contact one of our authorised repairers directly.
Rowenta has accredited repair centres in the USA that repair appliances under and out of warranty, as well as sell accessories and spare parts.
4. Need more help?
Complete the webform below and we’ll reply to your query as quickly as possible.
5. Contact us by phone
1-800-769-3682
Representatives are available
Monday - Friday
8:30 AM – 5:00 PM (EST)
Our consumer service - after-sales service (SAV) is able to answer all your enquiries concerning Rowenta brand products and services. Please do not hesitate to contact us by telephone during the above-mentioned call centre opening hours. Outside these hours you can use our contact form, we will answer your query as soon as possible. Only the Rowenta brand information and contact details provided on the rowentausa.com are official.
6. Would like to find out more about our services? Browse these topics:
Customer Service & Product Support
At Rowenta USA, we’re dedicated to helping you get the most from your home appliances. Whether you need guidance on product use, repair support, or warranty information, our customer service team is here to help you every step of the way.
Product Assistance
Discover helpful answers and expert guidance for your Rowenta irons & steamers, air purifiers, and fans. Visit each product page to explore detailed FAQs, including troubleshooting tips, cleaning instructions, and simple ways to maintain optimal performance.
Repairs & Spare Parts
Need a replacement part or repair service? Use our authorized service center locator or submit a request online. We ensure genuine Rowenta parts and professional servicing to keep your product working like new.
Can a Rowenta iron be repaired?
Yes, Rowenta irons can be repaired through our authorized repair centers across the USA. For warranty products, contact Consumer Service or free troubleshooting and repair services.
Warranty Information
All Rowenta products come with a manufacturer’s warranty covering defects in materials and workmanship. Review the warranty terms or start a claim using our easy online process.
How long is the Rowenta warranty?
Rowenta provides a 1-year limited warranty on all electrical appliances sold in the USA.
Contact Rowenta Customer Service: How do I contact Rowenta Customer Service?
If you haven’t found what you’re looking for, our friendly team is ready to assist you. Reach us via our contact form, by phone, or through our help center on our official page.
Our goal is to provide fast, effective solutions so you can get back to enjoying your Rowenta product.