It should be steady and robust so that you can place the ironing appliance on it.

The board should be perforated to allow the steam to pass through the fibres of the fabric to soften it and make ironing easier. The ironing board cover should also be suitable to allow the flow of steam through.

Yes, you can use any Rowenta steam station for vertical steaming. To do this, first set the temperature button to the maximum position. Leave the item on a hanger and gently pull the fabric with one hand. Press the steam control button intermittently and move the iron from top to bottom. As the steam produced is very hot, it softens the fibers and removes creases.

Note: Never use the vertical steam function on an item being worn by anyone.

To avoid damaging the soleplate, follow this advice:

• Always place your iron on its heel rest or its base (depending on model).
• Avoid ironing over abrasive items (buttons, zip fastenings, etc.).
• Never clean your iron's soleplate with abrasive or metallic pads.

This appliance has been designed to be used with untreated tap water. If your water is very hard, (hardness above 30°F, or 17°dH or 21°e) use a mixture of 50% tap water and 50% distilled water. In some seaside regions, salt content might be high. In that case, use only water bottle, with low mineral level.

They are different type of softened water, and most of them can be used in your appliance. However, some of them, especially the one with chemical components, like salt, might occur white or brown runs. If you face this type of issue, we recommend you to use non-treated tap water or bottled water.

You should not use with additives (starch, perfume, etc.), rainwater, boiled, filtered, bottled water. Do not use pure distilled nor pure demineralized water. Such water might affect steam attributes and at high temperature generate steam chamber sediment, liable to stain your linen and cause early appliance aging.

Your steam station has an ECO mode function which uses less power whilst still guaranteeing a sufficient steam output for you to iron your garments properly (less electricity is used and therefore slightly less steam is generated).

In order to use this function, once the thermostat of your iron has been correctly set (see table above), press on the ECO button located on the control panel. The ECO mode can be used on all types of fabrics, nevertheless for very thick or very creased fabrics we recommend that you deactivate ECO mode (by pressing the MAX button) to guarantee the best results.

Before any maintenance, make sure that the appliance is unplugged and that the soleplate, boiler and iron rest have cooled down (at least 2 hours after ironing).
Do not use any maintenance or descaling product to clean the soleplate or the base unit. Never hold the iron or its base unit under a running tap.

Cleaning the base unit:

• Wipe the plastic parts from time to time using a slightly damp soft cloth.
  Maintaining the boiler (once a month):
• Please note: To prolong your boiler's efficiency and avoid scale deposits, you must rinse the boiler every 10 uses (around once a month).
• Check that the generator is cool and has been unplugged for more than 2 hours.
• Slowly loosen the boiler cap. If your generator boiler has an anti-calc rod, take this out and rinse it under the tap before placing it back in the boiler.
• Use a jug to fill the boiler with tap water until it is 3/4 full.
• Shake the base unit gently for a few seconds then empty it completely over the sink.
• For best results, we recommend that you perform this operation once again.
  If you live in a hard water area, do this more often. Most of all, do not use any descaling products to clean the boiler as they could damage it.

Note: Do not use any descaling substances (vinegar, industrial descaling products, etc.) to descale your steam station: they could damage it.

To extend the life of your steam station and avoid scale on your ironing, your steam station is equipped with a built-in scale collector or an anti-calc flush system depending on your model. A light will start flashing when the scale needs to be removed. Refer to user manual for detailed descaling process.

Unplug the iron and let it cool down for 1 hour. Once the soleplate has cooled down, you can wipe it with a damp cloth or sponge. Do not use detergent or sharp, abrasive cleaning accessories to clean the soleplate.

No. When starting or using the steam generator you may hear a pumping or vibrating noise along with a clicking sound. This is completely normal and is just the pump injecting water into the boiler or the steam valve opening.

It is normal. Your iron generates a lot of steam; this steam is condensing on the board. Some waterdrops could appeared underneath the ironing board and fall on the flooring.

This can be due to:

• Trying to use steam before the iron is hot enough. Depending on the model of generator, when ironing on a low temperature, decrease the steam output by adjusting the steam output dial on the control panel. Wait for the iron temperature control light to go out before ironing.
• The water may also have condensed in the pipes because you are using steam for the first time or you have not used it for some time. In which case hold the iron away from the ironing board and press the steam control button until it produces steam.
• Over-use of the turbo steam function can cool down the iron soleplate. In this case stop using the turbo steam function and allow the iron temperature control light to come on and go off again before using this function again.
• The boiler may be too full. Do not fill it right to the top.

The internal parts may make metallic noises with the change in temperature. There is nothing wrong with it.

Yes, this is normal. This is due to the flow of cold water into the boiler that contains hot water.

Both a steam iron and a steam station have the same primary function: ironing. With a boiler and a bigger water tank, a steam station is an enhanced version of an iron providing greater steam power and longer ironing session. Consider it as a superior option for extensive ironing tasks and professional ironing results.

The formation of lime scale is avoided because the water is not in direct contact with the heating element, which is located outside the tank. However, the tank should be rinsed after 10 uses to avoid lime scale deposits.

No. The two cables are separately insulated; they are protected and rigorously checked. However, if you notice that the cable is damaged, have it repaired by an approved repair centre.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Find more detailed information in the Warranty section of the website.